The Head Usher assists the Theater Manager and Senior Guest Services Manager in providing quality customer service and creating a positive experience for all guests attending events at Parker Playhouse in order to promote, support, and maintain the Parker Playhouse's image as premier performing arts venue.

Essential Duties and Responsibilities

• Deliver premium customer service while presenting positive images of PACA.
• Monitor guest activity, arriving, seating, and exiting, to ensure implementation of proper procedures and a customer service.
• Be punctual and prepared to start shift at designated "in-time".
• Remain in assigned location throughout the event and until the venue is emptied of all patrons.
• Identify and take corrective action for areas in need of repair or enhancement in order to prepare and maintain Front of House guest areas.
• Serve as primary event contact taking actions regarding guest and performance issues, customer service, emergencies, and guest safety as assigned.
• Assist in training and supervising volunteers in utilizing excellent customer service skills.
• Conduct "cue time" with volunteers as needed.
• Accommodate guests with special needs.
• Prepare and distribute appropriately all identified Front of House reports as needed.

Required Knowledge, Skills, and Abilities

• Able to work a flexible schedule, including nights, weekends, and holidays.
• Able to lift and distribute heavy program boxes up to 25 pounds.
• Able to learn, assist, and train volunteers in evacuation procedures and emergency conditions.
• Able to communicate effectively, both verbal and written, in English.
• Able to exhibit appropriate, professional, and corporate demeanor, considerable tact, and courtesy when interacting with members of the public in a variety of situations.
• Effective analytical, problem-solving, conflict resolution, negotiation, and mediation skills.
• Skilled in implementing quality customer service.
• Knowledge of executing scheduled events.
• Able to work effectively and positively with others.

Required Education and Experience

• High School or Higher: General/Business/or any equivalent combination of training and experience.

If you are interested in this opportunity please send your resume to ushersearch@browardcenter.org.